Privacy Policy

1. Introduction

tj999 is committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy explains in clear, plain language exactly what information we collect from you, how we use it, how long we keep it, and what choices you have regarding your data. We believe in full transparency — if you ever have questions about how your data is handled, our support team is always available.

By accessing or using the tj999 platform — whether via mobile browser or any associated application — you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to request deletion of any information previously collected.

2. Information We Collect

When you register, play, deposit, or interact with tj999, we may collect the following categories of personal data:

• Identity data: full name, date of birth, nationality, and government-issued identification document details.
• Contact data: email address, phone number, and current residential address (city or district in Bangladesh, e.g., Dhaka, Chittagong, Sylhet, Khulna).
• Financial data: transaction history, deposit and withdrawal amounts, and payment method details (e.g., bKash wallet ID, Nagad mobile number, Rocket account, bank account details from BRAC Bank, Dutch-Bangla Bank, or other Bangladeshi banks).
• Technical data: IP address, device type, operating system, browser version, session timestamps, and cookies.
• Usage data: games played, bets placed, session durations, promotional interactions, and customer support communication logs.

We collect information directly from you at the time of registration and account activity, automatically through cookies and server logs when you browse our platform, and occasionally from identity verification partners as required to maintain platform integrity.

3. How We Use Your Information

tj999 uses the personal data we hold about you for specific, lawful, and legitimate purposes only. The primary reasons we process your data include:

• Account creation and management: registering your account, verifying your identity, and maintaining your player profile.
• Transaction processing: handling deposits and withdrawals through bKash, Nagad, Rocket, Upay, and supported Bangladeshi banks securely and accurately.
• Platform improvement and personalisation: understanding how players use our games, sports betting, and live casino features so we can improve the overall experience.
• Fraud prevention and security: monitoring for suspicious behaviour, verifying the legitimacy of transactions, and protecting all players on the platform.
• Customer support: responding to your enquiries, complaints, and technical issues in a timely manner.
• Responsible gaming compliance: monitoring for signs of problem gambling behaviour and applying self-exclusion or deposit limits where required.

4. Data Sharing and Disclosure

tj999 does not sell your personal information. We may share data with carefully selected third parties only in the following limited circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, and partnered banks receive only the transaction-specific data necessary to complete deposits and withdrawals. They are bound by their own strict data protection obligations.
• Identity verification services: third-party KYC providers may receive identity document copies and selfie photos for the sole purpose of verifying that a player meets the platform's age and identity requirements.
• Legal and regulatory disclosures: we may disclose information where required to do so by applicable law, court order, or governmental authority. In such cases, we will notify you unless legally prohibited from doing so.

We do not share your personal data with advertisers, data brokers, social media platforms, or any commercial third party for marketing or profiling purposes.

5. Cookies and Tracking Technologies

tj999 uses cookies and similar tracking technologies to maintain session continuity, remember your preferences, analyse platform usage patterns, and detect fraudulent access. Cookies are small text files stored on your device. They do not contain executable code and cannot damage your device.

We use strictly necessary cookies (for login session and security), functional cookies (to remember language and display preferences), and analytics cookies (to understand aggregate usage patterns). You may adjust cookie preferences through your browser settings; however, disabling strictly necessary cookies will prevent you from accessing your account.

6. Data Security

Protecting your data is our top operational priority. tj999 employs multiple layers of security to guard against unauthorised access, disclosure, alteration, or destruction of your personal information. These measures include 256-bit SSL/TLS encryption for all data transmitted between your device and our servers, firewalls and intrusion detection systems, strict access controls with role-based permissions for internal staff, and regular security audits and penetration testing.

While we take every reasonable precaution to secure your data, no digital transmission system or online platform is entirely immune to risk. We encourage you to use a strong, unique password for your tj999 account, enable any available two-factor authentication, and never share your login credentials with anyone. If you suspect your account has been compromised, contact support immediately.

7. Data Retention

tj999 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected. In practice, this means: account data is retained for the lifetime of your active account plus a minimum period thereafter to comply with financial record-keeping and dispute resolution obligations; transaction records are retained for a minimum of five years to satisfy financial compliance requirements; and technical logs are typically retained for 90 days before being purged.

When you close your account, we will delete or anonymise all data that we are not legally required to retain. Anonymised aggregate data (i.e., data from which you cannot be identified) may be retained indefinitely for platform analytics and improvement purposes.

8. Your Rights Over Your Data

As a tj999 player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team with your request:

• Right of access: you may request a copy of the personal data we hold about you at any time, free of charge.
• Right to rectification: if any information we hold about you is inaccurate or incomplete, you have the right to have it corrected promptly.
• Right to erasure: you may request deletion of your personal data, subject to our legal obligations to retain certain categories of information.
• Right to restrict processing: in certain circumstances you may ask us to suspend processing your data while the accuracy or lawfulness of that processing is under review.
• Right to data portability: where technically feasible, you may request that we transfer a structured, machine-readable copy of your data to another service provider.

We will respond to all data rights requests within 30 days of receipt. In complex cases we may extend this by a further 30 days, in which case we will notify you of the extension and the reason for it. There is no fee for exercising your rights unless a request is manifestly unfounded or excessive.

9. Third-Party Payment Services

To process deposits and withdrawals in Bangladesh, tj999 integrates with leading local payment gateways including bKash, Nagad, Rocket, and Upay, as well as major Bangladeshi commercial banks. When you initiate a financial transaction, you will interact directly with that payment provider's interface. Each provider operates under its own privacy policy and data protection framework.

tj999 does not store your full bKash PIN, Nagad mPIN, Rocket password, or any complete payment authentication credentials. We only retain transaction reference numbers, amounts, timestamps, and the payment method type for our own financial records and dispute resolution purposes.

10. Children's Privacy

tj999 is a platform intended exclusively for adults aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. Registration requires a declaration of age, and we reserve the right to conduct identity verification checks at any time. If we discover that personal data has been collected from a minor, we will delete that data immediately and close the associated account. If you believe a person under 21 has registered on our platform, please contact us at [email protected] so we can investigate and act promptly.

11. Changes to This Privacy Policy

tj999 reserves the right to update or revise this Privacy Policy at any time. When we make material changes, we will notify registered players by posting a prominent notice on the platform and, where possible, by sending a notification to the email address associated with your account. The revised policy will take effect from the date stated at the top of the updated document.

We encourage you to review this Privacy Policy periodically to stay informed of how tj999 handles your data. Your continued use of the platform after any changes have been posted constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tj999 handles your personal data, please reach out to our dedicated privacy and support team. We are committed to responding to all privacy-related enquiries promptly and transparently.

You can contact us by email at [email protected]. Our support team is available 24/7 and will direct your enquiry to the appropriate privacy officer. Please include your registered username and a brief description of your request so we can assist you efficiently.